Access denied - Downloads and Open Case

[Zee1927]

Hi,

I just registered using my customer site ID and am getting access denied to downloads and support case creation. Is there more that I need to do?

[admin_vermam4 · Accepted solution]

Hi @Zee1927,

Regret the inconvenience. You should now have access to the case portal. Could you please let us know the downloads you are looking for or the page URL so that we can investigate further. 

Thanks!

[MSideris]

I also have this issue after registering.  @admin_vermam4 could you also fix this for me?

[admin_vermam4 · Accepted solution]

Hi @MSideris,

Thanks for connecting with us. You should now be able to access the case portal. Do let us know the issues regarding downloads, case portal you are facing, and we would be glad to fix it.

[MSideris]

Thanks I have confirmed that worked for me!

[MSideris]

@admin_vermam4 I was able to get to the case creation page, but was not able to select an "RSA Product Set", "Request For", or "RSA Version/Condition" in the case creation form.  SecureID did not populate in the list.

[admin_vermam4 · Accepted solution]

Hi @MSideris,

Thanks for confirming the same. Now you should be able to select an "RSA Product Set", "Request For", or "RSA Version/Condition" in the case creation form. Could you please try it now?

[MSideris]

Confirmed thank you.

[Zee1927]

Hi,

I have access to the case portal now but still get access denied when following the links to download agents. This is the particular URL I get to for the ADFS agent, https://community.rsa.com/t5/forums/recentpostspage/post-type/thread/board-id/auth-agent-ad-fs-downloads.

Thank you.

[admin_vermam4 · Accepted solution]

Hi @Zee1927,

Would you please try now and it shall work. Thanks!