NetWitness Community

Hi Support Team,   Does the case support email of "caseupdate@netwitness.com" is still valid? I've tried to open a case via this email but getting no response for over a week.   I'm also not able to create support case on the portal as well, saying that I have no sufficient privilege to do so. Please help to resolve the issue, Thanks. ... View more

Since its inception, the NetWitness Community has used the email address no-reply@mail.community.netwitness.com or no-reply@community.netwitness.com to deliver email notifications for community activities, such as new blog posts, knowledge base articles, and anything else to which users have subscribed throughout the website.   In an effort to ensure that these notifications are received properly and are not erroneously filtered as spam, the mailer address is now changing to be notification@community-mail.netwitness.com.    You may need to update any email filtering rules you have configured to leverage this new address.  If you have any questions, please create a post in the Community Support Forum for further assistance. ... View more

Our team cant Integrate a more than the limit records from the Custom feed. We cant fully used our Threat Intel feeds in RSA Netwitness that could be potentially a threat information. Support says the hard coded limit is 100K record but currently only 5K record successfully integrated in our ESA rule. ... View more

Hi, I can't create any case or see my team's cases. I've spent many days trying to fix it with an agent (case #02329541)  and I was finally told that that case is in the wrong group. Please help me to fix that issue, I can provide my colleague's account or a current Case. Thanks,     ... View more

Hi All,   Can anyone from RSA support suggest that RSA netwitness log parser tool is based on license or not? If it is not license based. can it be download by anyone from the RSA community or not and use it for developing devices parser within rsa netwitness platform? ... View more