| CALL-HANDLING PROCESSES | ESCALATION PROCEDURES | SUPPORT GOALS AND PARAMETERS |
|---|
Learn about RSA’s call-handling processes for customer relationship management.
RSA Call-Handling Processes | Learn about RSA’s four-level process based on the severity of the issue, encouraging customers to voice concerns directly to the customer support team. RSA Escalation Procedures | Get resolution for your third-party vendor problems with RSA technical support within standard resolution time goals. RSA Support Goals and Parameters |
Customer Guide to RSA Technical Support
This guide is designed to help you understand and maximize the benefits of your RSA Support and maintenance agreement
