This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Community Support Forum

Salesforce error opening support Case

MarieJoseeBenNa
New Contributor
New Contributor

‎2020-07-13 10:04 AM

Hi,

 

when i try to browse "My cases", I have a Salesforce SSO error with the following message :

 

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

 

What cans I do to resolve this issue ?

Labels:
0 Likes
1 REPLY 1

GeorginaRiso
Employee
Employee

‎2020-07-13 10:13 AM

Hi,

One of the reasons for an SSO error is when a customer tries to access certain areas in the portal but they haven't registered providing a product detal.

 

If you haven't fully registered, please follow the instructions on this link: How to register for an RSA Link account 

If you have, but you still have this error, please open a support ticket:

 

How to contact RSA Customer Support

https://community.rsa.com/docs/DOC-1294

 

  • If you are already registered to the portal, please use option 1 from that link.

 

  • If you have RSA Link portal access issues, please use the option 4 (the webform).

 

I hope this solves your issue

0 Likes
© 2022 RSA Security LLC or its affiliates. All rights reserved.