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Requiring support on a RSA NetWitness purchased VNX?

JohnKisner
Valued Contributor Valued Contributor
Valued Contributor
‎2016-09-20 02:54 PM

If you find that you are looking for support on your NetWitness purchased VNX it is important to remember to contact NetWitness Support to assist. Currently any customer who has purchased a VNX with their NetWitness purchase must go through NetWitness Support to open a case with EMC.

 

When requesting a case be opened for the VNX, do the following:

  1. Make sure there is an active maintenance contract for the VNX.
  2. Retrieve the serial number for the VNX
  3. Open the case with Netwitenss Support

 

Knowledge Base Article: https://community.rsa.com/docs/DOC-59100 

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