can anyone help me to resolve jetty error in Security analytic server

[Anonymous]

i have configured the ip, netmask and gateway after that i tried to aceess SA server via browser by using its ip address but i got error 503, service unavailable.

powered by jetty.

can anyone tell me how to resolve this jetty error?

waiting for help

[AdamRasnick]

I would download the RPM from java. I personally use WinSCP to copy files to the appliances and then from there you can SSH into the device and run the RPM.

| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC

[Anonymous]

In which directory i should put that rpm package?

Sent from Samsung Mobile

[huanzhou1]

you can put any location, the use rpm to install

did you see below before you install?

[root@NWAPPLIANCE9913 ~]# rpm -qa | grep java

tzdata-java-2013c-1.el6.noarch

java-1.7.0-openjdk-1.7.0.25-2.3.10.4.el6_4.x86_64

[root@NWAPPLIANCE9913 ~]#

[Anonymous]

Hi, I have run command rpm –qa and get a response like this, refer attached text file.

I just stop the IP tables and now its showing unknown insistence when I run “stop jettysrv” or “start jettysrv”.

[Anonymous]

Hi patriot3w/Adam

i have run those command that you told me in your above mesage, and got response like this

[root@NWAPPLIANCE19052 ~]# rpm -qa | grep java

tzdata-java-2013b-1.el6.noarch

java-1.7.0-openjdk-1.7.0.19-2.3.9.1.el6_4.x86_64

Now tell what to do?

and after stoping ip table i am getting unknow service as jetty like this

[root@NWAPPLIANCE19052 ~]# stop jettysrv

stop: Unknown instance:

[root@NWAPPLIANCE19052 ~]#

[root@NWAPPLIANCE19052 ~]# service jetty --full-restart

jetty: unrecognized service

[root@NWAPPLIANCE19052 ~]#

please help me to resolve this issue

[AdamRasnick]

It doesnt matter which directory you put it in...

| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC

[AdamRasnick]

the syntax is:

start jettysrv

or

stop jettysrv

or

restart jettysrv

| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC

[RSAAdmin]

Hi

Just check the jetty package is installed or not and try reinstalling the package.It amy solve the problem.

# rpm -qa | grep jetty

'jettyuax-7.6.2-27.noarch'

[Anonymous]

i have tried to install java but got this response

[root@SA_Globle etc]# rpm -Uvh java-1.7.0-openjdk-devel-1.7.0.45-2.4.3.2.el6_4.x86_64.rpm

warning: java-1.7.0-openjdk-devel-1.7.0.45-2.4.3.2.el6_4.x86_64.rpm: Header V4 DSA/SHA1 Signature, key ID 192a7d7d: NOKEY

error: Failed dependencies:

        java-1.7.0-openjdk = 1:1.7.0.45-2.4.3.2.el6_4 is needed by java-1.7.0-openjdk-devel-1:1.7.0.45-2.4.3.2.el6_4.x86_64

[root@SA_Globle etc]#

what to do now?

[Anonymous]

yes its installed

[root@SA_Globle ~]# rpm -qa |grep jetty

jettyuax-7.6.2-27.noarch

[root@SA_Globle ~]#