I can't even find the user that was created nevermind change the password lol. But on a positive note I do have an open support case for this, hopefully I will get a response from them sooner than later.
According to support they are in the process of making procedures to change the password.
@deepanshu It looks like the user does not exist in the /etc/passwd but does exist on the database itself. I just tried setting it up and I was able to get incidents back without any issues. If you need the default password send me a message on linkedin.