Chef didn't find conf file client.rb

[rajbirsingh]

Hi All, 

We are facing issue in installing log decoder and log collector service on log decoder. 

we found that log collector service is missing on log decoder and while we tried to add it manually we were facing an issue, so we thought to gave a try to re-provisioning. Now host is successfully discovered by Admin server and added into host page but when we try to install service on log decoder then its shows error and prompt to check install logs (attached). 

when i checked install log i found chef is throwing some error and failed to install the service. Also i found rabbitmq-server service is not running on log decoder, showing error not able to connect rabbitmq@?????????? node down. 

please check attached install logs and see if anyone can suggest on this. I have opened PMR with support but they are asking for SA server nwtech log (in process to provide) but it doesn't seems SA server issue. 

Thanks in advance. 

RSA Customer Support‌ Aaron Geer‌ Aaron Moran‌

[AaronMartin2]

Hi, I am a Support Engineer for RSA and I see upgrade/install cases all the time and I must say I have never seen an instance where /var/lib/netwitness/config-management/client.rb is simply not there. On top of the fact that your log collector seemed to disappear on it's own, something massively wrong happened to this device.

I really highly suggest you open a case directly with us as the comment section of this web page simply won't do for this.

[rajbirsingh]

Dear Aaron, 

Thank you so much for the response. we have already opened a case with case ID 01461676.

Also, NWtech log from log decoder and SA server has been uploaded on SFTP server upload ID is updated in the case. 

Hope you can access the details can check over the same.

Will  be waiting for you response. 

Thanks in advance. 

[rajbirsingh]

Dear Aaron, 

I tried to install service again and now i am getting different error message during installation of services on log decoder.  which seems rabbitmq service related as i found rabbitmq service is not running on log decoder. 

Please find attached install error log, can you please check and help me on this.

Thanks and Regards, 

Rajbir 

[AaronMartin2]

I can't help through this forum. You should also be careful with what you post here because some of this maybe sensitive information to your deployment. I recommend you take what you showed me and attach it to your case you already have. I would also attach /var/log/rabbitmq in this case because it sounds to me that your answer on why Rabbit doesn't start is in there. Perhaps rabbit has a corrupted file in some place that they can work with you on removing/regenerating.

I'm really sorry.

[rajbirsingh]

Hi Aaron, 

Thank you for your support. I am uploading these logs to my case. 

I believe these the error logs that is the reason i have uploaded here, however i will be careful while uploading any logs and files. 

If you get time, please have a look on my case and suggest on Rabbitmq. 

Thank in advance. 

Regards, 

Rajbir