Custom Meta Keys not showing up

[RobertNipper]

i have created a custom meta key using the following format

<key description="SOC OPS" level="IndexKeys" format="Text" name="soc.ops"/>

I pushed the updated index-concentrator-custom.xml file to our other 3 concentrators and restarted the service on each appliance. The meta key is not showing up, its not an option to even select it under the manage custom meta groups >add meta key. Also I changed  a separate key from a IndexKeys to IndexValues on the same concentrator and applied and restarted. I was able to search the whole range of options when using the drill search on the meta key. I pushed this out to the other conenctrators and it did not change and it did not change on the broker appliance either. There are no error codes to point to a starting point of the problem. Is there somewhere i can check to figure out why the meta key is not showing up? or is this something I need to open a case with support, thanks

[DavidWaugh1]

Did you logout and login to the gui?

Sent from my iPhone

[DavidWaugh1 · Accepted solution]

Broker service will also need to be restarted.

If the meta key is being populated by a feed, is the feed pushed to the decoder.

You may also need to restart the decoder services.

I know there is a kb article on this but I'm remote at the moment

Sent from my iPhone

[JohnSnider]

In addition to broker service, you need to restart the UI (jettysrv) whenever adding index keys

Standard process after adding an index key to the index-concentrator-custom.xml:

1. Save new index
2. push to other concentrators (if applicable)
3. restart concentrator service(s)
4. after concentrators are back up, restart broker service(s)
5. after brokers are back up, restart jettysrv (command-line on SA server)

The Concentrator indexes are the masters, the broker pulls it's index from the concentrators on startup.

The UI (jettysrv) pulls the index for backend support (meta groups, rule building, etc.) on startup.

Investigation pulls available meta index & values when you initially query the system (Load Values), new keys may show up at the bottom of the window, IF you are using the default metakeys, but if you ware using a meta group, they will not show up, until you can add them (hence the jettysrv restart to get them initially loaded into the system).