This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
NetWitness Discussions

Error message "The server could not be reached" is displayed when attempting to log in for the first time 11.5

ak-buffercode
New Contributor
New Contributor

‎2022-08-17 01:55 AM

Issue

Unable to log in to the RSA NetWitness 11.5 platform interface after installation on EXSI.
The error message with the screenshot below is displayed when attempting to log in.
The server could not be reached. Please contact your system admin.
Screenshot from 2022-08-17 11-11-40.png
Labels:
0 Likes
1 REPLY 1

VincentWareham
Frequent Contributor Frequent Contributor
Frequent Contributor

‎2022-08-17 08:27 PM

Hello ak-buffercode

 

This issue can appear if you are trying to login before all the services have fully started after a reboot.

 

If the issue persists after 15 minutes from startup then review the following NetWitness Knowledgebase article.

 

Reference: Error message "The server could not be reached" is displayed when attempting to log in after upgrading to RSA NetWitness Logs & Packets 11.0 

 

The article suggests checking the rsa-nw-admin-server service is running on the NW Admin Server appliance and restart it.

 

If this doesn't lead to a resolution of the issue then call your local NetWitness Support number to create a case to investigate the issue further.

 

Please be aware that NW 11.5 will reach end of product support after September 2022.

 

Reference: Product Version Life Cycle for RSA NetWitness Platform 

0 Likes
© 2022 RSA Security LLC or its affiliates. All rights reserved.