I cannot open cases

[Giuseppe]

Good morning,

I am opening this topic because i cannot open support cases in the community page, it says:

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Access not permitted

The page you are trying to access is temporarily unavailable. We apologize for the inconvenience.

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Can you help me to unlock the possibility to open support cases?

Thanks in advance.

Best regards,

[HabibaMustafa]

Hello,

Thank you for contacting Netwitness Customer Support,

I have raised case#00495283 for this matter and took ownership of the case and will send you an Email shortly.

Best Regrds,

Habiba

[HabibaMustafa · Accepted solution]

Hello Giuseppe,

Issue should be resolved now, please check and let me know if you faced any issues.

Best Regards,

Habiba

[Giuseppe]

Now it works.

Thanks

Best regards 

Giuseppe

[mohamedhelal777]

i have the same issue when trying to create a case with the same message access not permitted 

[mohamedhelal777]

..

[AliImam]

Hello Mohamed,

I have fixed the issue, please verify from your end.

Thanks,

Ali

[mohamedhelal777]

resolved thanks