Incident Management send to third party Help desk tool

[Anonymous]

Hi,

I'm trying to figure out how to configure Incident managment to send actions and tickets to other help desk tools.

There is the check box option that I've already enabled but how do I actually configure IM to send actions and tasks to a separate tool?

Thanks.

[SravanKoneti1]

Hi Jeremy,

You may need to reach out RSA professional services for 3rd party helpdesk tool integration with Incident management.