Is Investigator freeware registration broken?

[BryonG]

See attached. I am trying to activate RSA NetWitness Investigator. Versions 10.6 and 11.4 throw three scripting errors and fail with 301 Moved Permanently during the freeware registration and activation process. A freeware account verification email is not being sent to me, so there is no way to verify my account to finish activating Investigator in freeware mode. 

[JamesMoon · Accepted solution]

Hi Byron,

Thank you for reporting the issue.

I can also replicate the same problem so will investigate further with internal teams and update this page with the progress.

Thanks,

James

[ChristopherTenn]

Has there been any progress on this issue yet as I am experiencing the same issue. Is there anyway to manually verify a user for activation?

[JamesMoon]

Hi Christopher,

Thank you for confirming the issue.

There is no known manual way to activate the Investigator at present.

We are still investigating on the issue and I will update this page as soon as we have something to share.

Thanks for your patience.

James

[MarceloEsquivel]

Please can you give an update about this issue. I have been trying for 3 days to activate NetWitness Investigator and get the same 301 Moved Permanently error message.

Thanks,

[MarceloEsquivel]

James,

Any update with this issue?

[JamesMoon]

Hi Marcelo,

I am sorry for the trouble but the issue is still under investigation. I will update this page as soon as we have a fix for it.

Thanks,

James

[WilliamHart]

You should be able to register the Investigator thick client now.