Jetty error

[Anonymous]

I have configure my SA server with an ip address like 192.168.1.31 netmask 255.255.255.0 and gateway 192.168.1.1

these are the working network perameters.

but when i tried to access my SA server through GUI then i got 503 error powered by jetty.

as SA tell us for this we have to run command

stop jettysrv and start jettysrv

i did the same but still i am facing the same error.

my sa server version is 10.2

I am having three sa server rest of two working properly without any error but this one troublimg me so,

can anyone help me to resolve this error

[huanzhou1]

can send the log in /var/lib/netwitness/uax/logs?

[Anonymous]

Hi patriot,

I was busy today will send you that log next day.

[huanzhou1]

what i encountered is the /etc/hosts didn't updated the correct the name after changed the hostname manually, you may take a look first.

[AdamRasnick]

I normally do a full restart of the server so that the host name and whatever random "behind the scene" changes can take effect.  I would as well like to see the logs that Patriot3w has requested...

[Anonymous]

hi Adam, Patriot

have any idea about this device not available in view device >system

i try to restart the service nwappliance but got same response because of this collector service is down.

[huanzhou1]

its appliance service, did you change password recently?

[Anonymous]

no i have not change anything, don't know how its stop, before some hours it was working.

i also tried to restart nwappliance service but got same output.

[huanzhou1]

try to restart jettysrv. and check whether you can connect to nwappliance by using nwconsole command.

NwConsole -c login 127.0.0.1:50006 admin netwitness

[Anonymous]

got output like that:

[root@Logdec2 /]# NwConsole -c login 127.0.0.1:50006 admin netwitness

RSA Security Analytics Console 10.3.1.2159

Copyright 2001-2013, RSA Security Inc.  All Rights Reserved.

>login 127.0.0.1:50006 admin netwitness

Connect failed with error "Connection refused"

[root@Logdec2 /]#