jive for outlook connection failed | RSA Link

[ShadyKozman]

jive outlook connection failed | RSA Link

Hello 

whenever i try to connect to jive through my outlook it gives me connection failed even after successfully authenticated.

does anyone facing the same issue ?

Shared with Jive Anywhere

https://community.rsa.com/search.jspa?q=jive%20outlook%20connection%20failed

[JacobDorval · Accepted solution]

Hi Shady,

Yes, this is an open issue at the moment that is affecting anyone who is trying to install the Jive Outlook plugin for the first time.  We have a support ticket open with the company who produces it and they informed us there's a fix for the issue coming in the next release of the plugin which is on 10/26.  In the meantime, we're still looking for a workaround, but on 10/26 this should be functional again.

[ShadyKozman]

Hello Jacob,

I tested it today and it seems working :). So I believe the issue has been solved.

Thanks for your info.

[jeffshurtliff]

Hi Shady,

Thank you for the confirmation, and thanks Jacob Dorval‌ for your original response.  The issue has indeed been correct and more information can be found in the following knowledge base article:  000036862 - Unable to authenticate to RSA Link using the Jive for Outlook plugin‌

Thanks, and sorry for the inconvenience.

Regards,
Jeff