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jeffshurtliff
Administrator jeffshurtliff Administrator
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since ‎2015-07-01
Wednesday

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The email address for NetWitness Community notifications is changing

by jeffshurtliff 2022-05-18 general.in News & Announcements
2022-05-18
Since its inception, the NetWitness Community has used the email address no-reply@mail.community.netwitness.com or no-reply@community.netwitness.com to deliver email notifications for community activities, such as new blog posts, knowledge base artic...

Welcome to the all-new NetWitness Community!

by jeffshurtliff 2022-02-03 general.in News & Announcements • latest reply by MichaelJohnson 2022-03-23
2022-02-03
We are pleased to announce the launch of the all-new NetWitness Community! This website, which was recently migrated from the RSA Link Community website, is a location where NetWitness customers, partners and employees can work together to answer que...

Registering for a NetWitness Community Account

by jeffshurtliff 2022-01-24 general.in Getting Started
2022-01-24
In order to have the most beneficial experience on the NetWitness Community, such as being able to participate in forums, access product downloads and manage support cases online, you must register for an account. This tutorial provides the instructi...

Introducing the future of RSA Link and the new product communities

by jeffshurtliff 2022-01-13 general.in News & Announcements
2022-01-13
During the past year, RSA has had the ambitious goal of leveraging our independence from Dell to become more focused, dedicated and agile with our different business areas in order to move faster on behalf of our customers. This is a focus shared acr...

What should I do if no accounts are found when opening a support case?

by jeffshurtliff 2021-05-24 general.in Community Support Knowledge Base
2021-05-24
IssueCauseResolution Issue When attempting to create a new support case via the RSA Link Case Portal, the Account field shows No Accounts Found and an error message banner is displayed at the top of the page with the following message: Unable to iden...
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Re: RSA Investigator registration

by jeffshurtliff 2021-12-10 general.in NetWitness Discussions
2021-12-10
@WilliamHart any idea why the Investigator form is not functioning properly? Thanks!

Re: Cannot access Manage My Team

by jeffshurtliff 2021-07-14 general.in Community Support Forum
2021-07-14
Hi @LaurenBrodt and @JoeSutton, I'm sorry for the inconvenience that this issue has been. We have engaged our IT team to investigate the issue and will let you know as soon as your issue has been resolved so that you can try again. Thanks!Jeff

Re: Expand & Collapse - Status changed to: Needs Info

by jeffshurtliff 2021-06-30 general.in Community Ideas & Suggestions
2021-06-30
Hi @nwojo33, Could you please let us know which product you're referencing in this idea so we can route it to the appropriate Idea Exchange page? (Alternatively, if you're referring to a particular element/page on the RSA Link website, could you plea...

Re: Creating a case results in error - see attched

by jeffshurtliff 2021-05-05 general.in Community Support Forum
2021-05-05
Hi @ITCompany, I have resolved the issue with your account and you will now be able to view your cases (including the case that displayed the error message) in the Case Portal on RSA Link. I have confirmed this, and have also merged the cases you sub...

Re: Creating a case results in error - see attched

by jeffshurtliff 2021-05-05 general.in Community Support Forum • latest reply by jeffshurtliff 2021-05-05
2021-05-05
Hi @ITCompany, I'm sorry for the inconvenience. It looks like the issue is relating to your account being more of a generic shared account which had difficulty getting associated with your company account on our backend CRM. I am working on resolving...
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