This is typically caused when the fneserver (the Security Analytics licensing server) is unable to reset the trust store due to old licensing information. It can happen when VMs are cloned, or when old licensing information is not flushed properly.
1. Stop the FNE server with the following command: service fneserver stop
2. Examine the environment variables with the following command: env | grep -i ld
3. Copy and paste the following entry into a paste buffer: LD_LIBRARY_PATH=/usr/bin/lic
4. Left click and highlight the LD_LIBRARY_PATH value, then paste the value onto the command line by left-clicking. Now append :/opt/fneserver/lib to the end of the line. The resulting LD_LIBRARY PATH should be as follows: LD_LIBRARY_PATH=/usr/bin/lic:/opt/fneserver/lib
5. it return.
6. Export the LD_LIBRARY_PATH variable to include the additional LD Library path and hit enter: export LD_LIBRARY_PATH
7. Ensure the path includes the extra path by once again examining the environment variables with the following command: env | grep -i ld
The following should display: LD_LIBRARY_PATH=/usr/bin/lic:/opt/fneserver/lib
8. Reset the trust store for the licensing server by executing the following command: /opt/fneserver/bin/fneserver reset
NOTE: Step 8 should execute relatively quickly. If it does not, it is necessary to reboot the SA server, then repeat steps 1 through 8 before continuing with step 9.
9. Navigate to the fneserver library directory with the following command: cd /var/lib/fneserver
10. Clear the license stub files from the directory by removing any file beginning with "ra" (without the quotes), using this command: rm ra*
11. Start the fneserver with the following command: service fneserver start
After performing the steps above, return to the Security Analytics UI and reload the offline capability request by navigating to Administration -> System -> Licensing -> Offline and clicking the Upload button.
