Malware appliance is offline

[TimurSarigul]

Hi everyone,

I see one malware appliance is not connecting to Sa server, checked service of malware appliance and it's running in the shell.. However when I look listening ports , 60007 is not listening even service is up..

Version is 11.4.1.2 ,is there any suggestion ??

Thnx

[JamesMoon]

Hi Musa,

Do you see any obvious error/warning in /var/lib/netwitness/malware-analytics-server/spectrum/logs/spectrum.log?

If not, I would suggest opening a Support case if not done so yet.

Thanks,

James