Pre-Update Initialization Error

[HridYesh]

I am trying to upgrade SA from 10.5.0 to 10.6. After upgrading SA to 10.6 ,Packet Decoder and VLC are giving the update error. Below are the snapshots of the same.

Error :

Both Appliances are showing the same error :-

Yum check-update and yum update gives the following output on both :-

Thanks for your help in advance.!

[JonathanSaxon]

The most likely problem is that the specified pubkeys file is required but missing from the software zip file you downloaded. 

Obtain rsa-sa-gpb-pubkeys package file noted in the screen-captures and install that manually on the appliances and then try the upgrade again. 

If you need further assistance please consider opening a support case.

[DavidPoirier]

Hi,

Please check to see if these files are present in the repo, you can verify this by looking at /var/netwitness/srv/www/rsa/updates

Do you see the gpgkeys?

David

[DavidPoirier]

Hi

The above action is done on the SA Head unit.  I think the files will be present in the location.

David

[HridYesh]

Hi
The rsa-sa-gpg-pubkeys are present in the location "/var/netwitness/srv/www/rsa/updates"  as expected. Now if the files are not missing,how to resolve this.?

I tried manually installing the rpm package but it gives the version issue i.e.  rsa-sa-gpg-pubkeyskeys for version 10.5. !

Now if i do it manually it will install keys for 10.5, please help me to resolve this.

Hridyesh

[SoumyajitDhara]

I saw this same issue during update from 10.5.0.0 to 10.5.2.0 @ Customer UAT environment. Even after installing the rsa-sa-gpg-pubkeyskeys of 10.5.0.0 or 10.5.0.1 not resolving this issue.

What we need to do with manifest file after upload it ? Is this the only option we have to open a case.

[JonathanSaxon]

I believe the problem is that the rsa-sa-gpg-pubkeys-10.5.0.1.3252-1.el6.noarch.rpm is not currently installed on your system and it needs to be installed in order for the 10.6 upgrade to complete.

Please run rpm -qa | grep rsa-sa-gpg-pubkeys and determine whether rsa-sa-gpg-pubkeys-10.5.0.1.3252-1.el6.noarch.rpm is installed.  If not, please install it and then attempt to upgrade to 10.6 again. 

Hope that helps. 

[HridYesh]

Hi Jonathan

Running the command rpm -qa | grep rsa-sa-gpg-pubkeys gives the following output :-

I believe it is installed.Moreover while trying to upload Manifest.zip it throws the following error:-

[SoumyajitDhara]

Hi Jonathan,

As per the Upgrade Guide, I followed the same thing. Like before start installing new packages, installed rsa-sa-gpg-pubkeys in each appliances.

Let me know, if you need any other details.

[DavidWaugh1]

Hello

I think the issue is being caused by the fact that the rsa-sa-gpg-pubkeys-10.5.0.0.2982-1.el6.noarch.rpm is not present on the system.

I have attached the RPM to this comment.

The md5sum is

3a96fe70d0ffa158cb676075f1dc3109  rsa-sa-gpg-pubkeys-10.5.0.0.2982-1.el6.noarch.rpm

The sha256sum is

e0bc24b23e7e8b976cfb8b42d94f90803a22589f1e7b0123df748c2798960ef6  rsa-sa-gpg-pubkeys-10.5.0.0.2982-1.el6.noarch.rpm

On the SA Server, copy the attached repo to

/var/netwitness/srv/www/rsa/updates/10.6.0

and then run

cd /var/netwitness/srv/www/rsa/updates/10.6.0

createrepo .

yum clean all