Problem after update to 10.4

[Anonymous]

Hello,

After update from 10.3.4 to 10.4 I receive some problem. My Log Collector not work. In first time I receive many like:

Sep 23 09:36:00 SA-LogDecoder nw[2196]: [AMQPClientBase] [failure] An error occurred creating an AMQP channel: a socket error occurred

Sep 23 09:36:00 SA-LogDecoder nw[2196]: [LogdecoderProcessor] [failure] [queue.odbc] [idle] Failed during getWork: a socket error occurred

I can see only logs collect via log decoder (protocol Syslog). Then I try find solution at forum and find action rekey (). I'm also reinstall nwlogcollector, rabbit-mq server. Now I can access to Log Collector (Service x.x.x.x host LogCollector is unreachable).

[Anonymous]

Will do.  I have a webex at 9am to 10am.  I will update after. 

[Anonymous]

UPDATE:

According to support, Senior level, you need to upgrade the SA Sever (Head Unit) to 10.4 to remove these errors.  Supposedly puppet will push out the certs and it will work.  I am not upgrading to full 10.4 on production for a few more days.  I can let you know how it goes or if someone does it. 

[Anonymous]

I am running 10.4 on both the SA Server and the Hybrid unit.  This isn't a solution.

Currently have an open support ticket.

[Anonymous]

Just turned off everything SSL.  Collector is recieving events again.  This isn't a solution either.

Requested third party Cert to install on hybrid device.  I'll let you know if that works.

[RobertFulton]

Hey chandlerhall, 

Have you put in a ticket to support regarding your issue yet?

[Anonymous]

Yes, I entered one this morning.

[RobertFulton]

I'm having difficulty locating your ticket, do you mind giving me the ticket number?

[Anonymous]

Might not be created yet.  It would be a piggyback off of case 00585212.  I asked a Josh Newton to open it for me.

[Anonymous]

Hey!  Quick question.  If you follow the proper upgrade path.  SA Server -> decoders -> concentrators -> broker.  Will this issue not arise?  If so, I can tell management we can do the upgrade with no issues, and that would be awesome. 

[Anonymous]

Hi all,

During up-gradation, i am facing the dependency of one package please refer attached screenshot. when i extract the upgrade package then too i am not able to find any package with this name, i also tried this package to find in 10.3 sp3 but nothing was there.

i am trying to upgrade form 10.3 sp2 to 10.4

any one please help me on this