2013-11-13 05:17 PM
We have installed SA for Logs and Packets in the environment, and updated to 10.2 SP2. Logs and packets are both being ingested and viewable in Investigator. Problem, when running a report through the reporting engine, it never finishes. Even the simplest reports just continue to say "Running" and never complete...
How to even troubleshoot this...???
2013-11-18 05:30 PM
.....problem fixed.
2013-11-13 11:59 PM
Please consider moving this question as-is (no need to recreate) to the proper forum for maximum visibility. Questions written to the users' own "Discussions" space don't get the same amount of attention and can go unanswered for a long time.
You can do so by selecting "Move" under ACTIONS along the upper-right. Then search for and select: "RSA Security Analytics".
2013-11-18 05:30 PM
.....problem fixed.
2013-11-19 09:39 PM
may i know what's the solution? self-resolve?
2013-11-20 04:47 AM
can you tell us, how you resolve this problem?
2013-11-20 01:51 PM
I think it was something hung up in the server. I forced a reinstall of the reporting engine and restarted the server.
Restarting the server may not have been needed, but it seems to help at times.
| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC
2013-11-20 07:18 PM
thanks for sharing.