Respond Server offline The Respond Server is not running or is inaccessible. For more details contact your administrator. (Error Code: 1302)

[Bhavani_Kari]

Hi NetWitness Community,

We upgraded the version from 12.4.1.0 to 12.5.0.0. After the upgrade, we received a new home page with many custom widgets. However, when I try to configure anything, it doesn't work and displays an error : 

Respond Server offline

The Respond Server is not running or is inaccessible. For more details contact your administrator.

(Error Code: 1302)

Any one have the idea please help me.

[Arasnick]

Following, we have the same issue.

[JohnKisner]

@Bhavani_Kari do you have an Event Stream Analysis (ESA) server within your environment? The respond server uses the mongo database that is on the ESA server. If you do have one, please double check the Respond configuration that it is pointing to the primary ESA server. If you don't have one, this could be a possible bug. In either case you may want to look at opening a NetWitness Support case.