When an update is initiated with the below command, it fails with register-rsa-response-certificate errors as below.
upgrade-cli-client –-upgrade --host-addr <IP of Netwitness Server> --version 11.X.X
[2022-05-10T07:38:29+00:00] INFO: Processing execute[register-rsa-response-certificate] action run (nw-pre-install::config line 181)
[2022-05-10T07:43:39+00:00] INFO: Running queued delayed notifications before re-raising exception
[2022-05-10T07:43:39+00:00] ERROR: Running exception handlers
[2022-05-10T07:43:39+00:00] ERROR: Exception handlers complete
[2022-05-10T07:43:39+00:00] FATAL: Stacktrace dumped to /var/lib/netwitness/config-management/cache/chef-stacktrace.out
[2022-05-10T07:43:39+00:00] FATAL: Please provide the contents of the stacktrace.out file if you file a bug report
[2022-05-10T07:43:39+00:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: execute[register-rsa-response-certificate] (nw-pre-install::config line 181) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource
This issue is due to a certificate pre-install configuration failure.
Please follow the below steps to resolve the issue.
SSH into the Admin node.
Restart the security service using the below command.
systemctl restart rsa-nw-security-server
Try upgrading the Host and this will be successful now.