NetWitness Pre Upgrade Check - Shows mountpoint failed error

[#1]

Article Number

000003160

Applies To

RSA Product Set: NetWitness Platform
RSA Product/Service Type: All Nodes
RSA Version/Condition: 12.4 or later
Platform: CentOS

Issue

NetWitness Pre Upgrade Checks show mount point Check Probe Error as below indicating problematic filesystem on each Netwitness server.

Image description

Cause

This probe checks all partitions listed in the /etc/fstab file and verifies whether each one is correctly mounted to the specified mount point.

For example, the below-highlighted entry is problematic as per the pre-upgrade check tool.

Image description

Resolution

Please perform the following steps on the server with this failed probe:

1. If there are outdated/incorrect entries in the /etc/fstab file, Please remove the outdated entries using vi editor.
2. If the directory is not mounted properly, mount the directory using the below command.

mount  <directory_name>

Example for Cause section screenshot mount point :

mount /var/test

Please reach out NetWitness support if you are not able to fix the probe errors with the above steps.