Netwitness Warehouse Connector stream does not start after service password change

[#1]

Article Number

000003203

Applies To

RSA Product Set: Netwitness 
RSA Product/Service Type: Warehouse Connector
RSA Version/Condition: 11.x, 12.x

Issue

Warehouse Connector stream does not start after service password change

When trying to use the Explorer view to change the Warehouse Connector Stream source password under /warehouseconnector/sources/{IP Address}:56002/config -> Password, receive following error.
 

Failed to set password value to ****************. admin@x.x.x.x:56020/warehouseconnector/sources/y.y.y.y:56002/config/password received error: User 'admin' does not 
have the required permission to send message 'set'. This message requires one or more of the following role(s): .; nested exception is 
com.rsa.netwitness.carlos.clients.nextgen.NextGenException: admin@x.x.x.x:56020/warehouseconnector/sources/y.y.y.y:56002/config/password received error: 
User 'admin' does not have the required permission to send message 'set'. This message requires one or more of the following role(s):

Cause

All the account service passwords are changed on a regular basis and as a result of this change, it caused the Streams to fail on startup.

Resolution

The resolution to this problem is to perform the following:

1. Navigate to Warehouse Connector -> Explore view through the UI.
2. Go to the warehouseconnector node and then to the sources node. 
3. Right click on the source node, 10.118.130.123:50002 in this example, and click on Properties.
4. Select 'setPass' from the drop down property list, supply the password parameter with the password.
5. Click Send.

Image description