RSA NetWitness Mongo File [ESAPrimary]

[#1]

Article Number

000039942

Applies To

RSA Product Set: NetWitness Platform
RSA Product/Service Type:  RSA NetWitness Platform
RSA Version/Condition: 11.5.0.0 and later
Platform: CentOS
O/S Version: 6/7
 

Issue

Issue with ESA Primary node.

Resolution

ESA Primary node fails if the mongo file is not available or permission 755 is incorrect at /etc/netwitness/platform/mongo.

Image description

If the mongo.registered file is missing from ESA node, perform the following:
1. SSH to ESA Primary node.
2. Navigate to the following path.

cd /etc/netwitness/platform/mongo

3. Create blank mongo.registered file using the below command: 

touch mongo.registered

4. To update the required permission run the below command:

chmod 755 mongo.registered

5. Run the below command on the /etc/netwitness/platform/mongo path to check the permission -rwxr-xr-x of the file.

ll -l