RSA NetWitness Node-x NW service ID status

[#1]

Article Number

000039900

Applies To

RSA Product Set: NetWitness Platform, NetWitness Platform
RSA Product/Service Type: Core Appliance
RSA Version/Condition: 11.4.0.0 and Later
Platform: CentOS 7

Issue

NetWitness Platform Node X service is down.
NetWitness Platform Node X service is inactive or down. 
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Resolution

Do any one of the following:

• If the error message is ‘One or more nodes not reachable’, you must check if the node is powered on or check if that node is removed from NetWitness Platform UI.
• If the node is powered off, you must turn it on.
• If the node is removed from NetWitness Platform UI, you must remove the salt-key using the below command:

orchestration-cli-client --remove-key <UUID of the removed node>

• If the error message is ‘One or more nodes have inactive services’
• SSH to the particular Node X to check if the services are inactive. 
• Restart the inactive services.

systemctl restart <inactive-services name>

• If the error message is ‘Salt service is unavailable’, then restart the salt-master service on the SA node.

systemctl restart salt-master

• If the error message is ‘orchestration-server unavailable’, then check if rsa-nw-orchestration-server.service and mongod services on the SA node are active and running. If they are not active, then you must restart the services.

systemctl restart rsa-nw-orchestration-server.service
systemctl restart mongod