Appendix A. Offline Method (No connectivity to Live Services):

Upgrade using the NetWitness Platform User Interface.

The following rules apply when you apply version upgrades:

  • You must upgrade the NW Server host first.

    Note: If you have an AnalystUI host, you must ensure it is up and running before upgrading the NW Server host.

  • You can only apply a version that is compatible with the existing host version.

Download the 11.7.0.2 Patch

Download the RSA NetWitness Platform 11.7.0.2 Upgrade Pack file, which contain all the RSA NetWitness Platform 11.7.0.2 upgrade files, from the NetWitness Community https://community.netwitness.com/t5/netwitness-platform-downloads/tkb-p/netwitness-downloads to a local directory.
netwitness-11.7.0.2.zip

Upgrading from Download and Stage file

11.5.3.2

netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip

11.5.3.3

netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip

11.6.0.0

netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip
11.6.0.1 netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip

11.6.1.0

netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip
11.6.1.1 netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip
11.6.1.2 netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip
11.6.1.3 netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip
11.7.0.0 netwitness-11.7.0.1.zip and netwitness-11.7.0.2.zip
11.7.0.1 netwitness-11.7.0.2.zip

Note: If you get the Download Error, see the Troubleshooting information for resolution.

Task 1. Populate Staging Folder (/var/lib/netwitness/common/upgrade-stage/) with Version Updates

    • If you are upgrading from 11.5.3.2 to 11.7.0.2, download the netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.

  • If you are upgrading from 11.5.3.3 to 11.7.0.2, download the netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.

  • If you are upgrading from 11.6.0.0 to 11.7.0.2, download the netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.
  • If you are upgrading from 11.6.0.1 to 11.7.0.2, download the netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.
  • If you are upgrading from 11.6.1.0 to 11.7.0.2, download the netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.

    • If you are upgrading from 11.6.1.1 to 11.7.0.2, download the netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.

    • If you are upgrading from 11.6.1.2 to 11.7.0.2, download the netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.

  • If you are upgrading from 11.6.1.3 to 11.7.0.2, download the netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.

  • If you are upgrading from 11.7.0.0 to 11.7.0.2, download the netwitness-11.7.0.1.zip and netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.

  • If you are upgrading from 11.7.0.1 to 11.7.0.2, download the netwitness-11.7.0.2.zip, upgrade package from NetWitness Community to a local directory.

  1. SSH to the NW Server host.

  2. If you are upgrading from 11.5.3.2 to 11.7.0.2, copy netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:
    sudo cp /tmp/netwitness-11.7.0.0.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.1.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/
    NetWitness unzips the file automatically.

  3. If you are upgrading from 11.5.3.3 to 11.7.0.2, copy netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:
    sudo cp /tmp/netwitness-11.7.0.0.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.1.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/
    NetWitness unzips the file automatically.

  4. If you are upgrading from 11.6.0.0 to 11.7.0.2, copy netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:

    sudo cp /tmp/netwitness-11.7.0.0.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.1.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/
    NetWitness unzips the file automatically.

  5. If you are upgrading from 11.6.0.1 to 11.7.0.2, copy netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:

    sudo cp /tmp/netwitness-11.7.0.0.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.1.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/

    NetWitness unzips the file automatically.

  6. If you are upgrading from 11.6.1.0 to 11.7.0.2, copy netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:

    sudo cp /tmp/netwitness-11.7.0.0.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.1.zip /var/lib/netwitness/common/update-stage/
    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/

    NetWitness unzips the file automatically.

  7. If you are upgrading from 11.6.1.1 to 11.7.0.2, copy netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:

    sudo cp /tmp/netwitness-11.7.0.0.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.1.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/

  8. If you are upgrading from 11.6.1.2 to 11.7.0.2, copy netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:

    sudo cp /tmp/netwitness-11.7.0.0.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.1.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/

  9. If you are upgrading from 11.6.1.3 to 11.7.0.2, copy netwitness-11.7.0.0.zip, netwitness-11.7.0.1.zip, and netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:

    sudo cp /tmp/netwitness-11.7.0.0.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.1.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/

  10. If you are upgrading from 11.7.0.0 to 11.7.0.2, copy netwitness-11.7.0.1.zip and netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:

    sudo cp /tmp/netwitness-11.7.0.1.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/

  11. If you are upgrading from 11.7.0.1 to 11.7.0.2, copy netwitness-11.7.0.2.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:

    sudo cp /tmp/netwitness-11.7.0.2.zip /var/lib/netwitness/common/update-stage/

Task 2. Apply Updates from the Staging Area to Each Host

Caution: You must upgrade the NW Server host before upgrading any Non-NW Server host.

  1. Log in to NetWitness.
  2. Go to netwitness_adminicon_25x22.png (Admin) > Hosts.

  3. Check for updates and wait for the update packages to be copied, validated, and ready to be initialized.

    netwitness_offline-ui-update1_11.5.3.2.png

    "Ready to initialize packages" is displayed if:

    • NetWitness Platform can access the update package.
    • The package is complete and has no errors.

    Refer to Troubleshooting Version Installations and upgrades for instructions on how to troubleshoot errors (for example, "Error deploying version <version-number>" and "Missing the following update package(s)," are displayed in the Initiate Update Package for RSA NetWitness Platform dialog.)

  4. Click Initialize Update.

    netwitness_offline-ui-update2_11.5.3.2.png

    It takes some time to initialize the packages because the files are large and need to be unzipped.
    After the initialization is successful, the Status column displays Update Available and you complete the rest of the steps in this procedure to finish the update of the host.

  5. Click Update > Update Hosts from the toolbar.

    netwitness_offline-ui-update3_11.5.3.2.png

  6. Click Begin Update from the Update Available dialog.

    After the host is upgraded, it prompts you to reboot the host.

  7. Click Reboot from the toolbar.