The NetWitness Platform Customer Experience Improvement Program (CEIP) is an initiative to improve NetWitness Platform continuously. When a customer enables this program, the CEIP performs analytics about how individual users work in NetWitness Platform without interrupting their workflow or personally identifying users. As part of this program, NetWitness gains insights on your deployment and license usage and analytics on pages viewed and actions taken. NetWitness uses these analytics when making decisions about new features and enhancements to prioritize in upcoming releases. For more information, see Customer Experience Improvement Program and Live Feedback: Learn More.

By default, a dialog box is shown to enable or disable the CEIP program if users have not already subscribed to the program. When a user with config-server.configuration.manage, Access Live Module, Manage Live System Settings, and Access Administration Module permissions login to NetWitness Platform for the first time on a server that did not have NetWitness Live Feedback enabled, a popup dialog presents the option to enable the feature. Users who log in later do not see the dialog, but any Administrator or users with required permissions can disable or enable the feature anytime.

In Version 12.3.1.0 or later, the CEIP program dialog is displayed to all the users who previously did not enable the CEIP program and are upgrading to a major or minor NetWitness Platform version. For example, in NetWitness Platform version 12.3.1.0, the major version is represented by 12 while the minor version is represented by 3.

Disable or Enable Participation in the CEIP

All user roles with permission to view the  AdminIcon.png (Admin) > System > Info panel can see if the program is enabled or not, but only users with config-server.configuration.manage, Access Live Module, Manage Live System Settings, and Access Administration Module permissions assigned to their user role can change the setting. The built-in Administrators role has these permissions assigned by default. To view or change permissions assigned to a role, see "Change Permissions Assigned to a Role" in the System Security and User Configuration Guide.

To enable or disable participation in the program:

  1. As a user with the required permissions, log in to the NetWitness Platform.
  2. Go to AdminIcon.png (Admin) > System > Info.
    The checkbox next to I agree to participate in the NetWitness Platform CEIP indicates whether the feature is enabled. In the figure below, participation is enabled.
    customer_enable.png
  3. Do one of the following:
    1. To enable participation, under Customer Experience Improvement Program, set the checkbox next to I agree to participate in the NetWitness Platform CEIP. A check mark indicates that you are agreeing to participate in the program. Click Apply.
      NetWitness Platform begins to collect telemetry on page views and click and focus events.
    2. To disable participation after it has been enabled, under Customer Experience Improvement Program, clear the checkbox next to I agree to participate in the NetWitness Platform CEIP. An empty checkbox indicates that you do not wish to participate in the program. The check mark is removed and a message advises that some information may be collected on open user sessions until those users log out of their sessions. Click Apply.
      The feature is turned off, and collection ends when all open user sessions are closed.