Getting Help with NetWitness Platform

Self-Help Resources

There are several options that provide you with help as you need it for installing and using NetWitness:

Contact NetWitness Support

If you contact NetWitness Support, you should be at your computer. Be prepared to provide the following information:

  • The version number of the NetWitness Platform product or application you are using.
  • The type of hardware you are using.

Use the following contact information if you have any questions or need assistance.

NetWitness Community Portal

https://community.netwitness.com

In the main menu, click Support > Case Portal > View My Cases.

International Contacts (How to Contact NetWitness Support) https://community.netwitness.com/t5/support/ct-p/support
Community https://community.netwitness.com/t5/netwitness-discussions/bd-p/netwitness-discussions
NW Update https://update.netwitness.com

LiveUI

https://live.netwitness.com