Getting Help with NetWitness PlatformGetting Help with NetWitness Platform
Self-Help ResourcesSelf-Help Resources
There are several options that provide you with help as you need it for installing and using NetWitness:
- See the documentation for all aspects of NetWitness here: https://community.netwitness.com/t5/netwitness-platform/ct-p/netwitness-documentation
- Use the Search and Create a Post fields in NetWitness Community portal to find specific information here: https://community.netwitness.com/t5/netwitness-discussions/bd-p/netwitness-discussions
- See the NetWitness Knowledge Base: https://community.netwitness.com/t5/netwitness-knowledge-base/tkb-p/netwitness-knowledge-base
- See Troubleshooting section in the guides.
- See https://community.netwitness.com/t5/product-life-cycle/product-version-life-cycle-for-rsa-netwitness-platform/ta-p/569875 for information related to the End of Life (EOL) of appliances and the products.
- See also https://community.netwitness.com/t5/netwitness-community-blog/bg-p/netwitness-blog.
- If you need further assistance, contact NetWitness Support.
Contact NetWitness SupportContact NetWitness Support
If you contact NetWitness Support, you should be at your computer. Be prepared to provide the following information:
- The version number of the NetWitness Platform product or application you are using.
- The type of hardware you are using.
Use the following contact information if you have any questions or need assistance.
| NetWitness Community Portal |
https://community.netwitness.com
In the main menu, click Support > Case Portal > View My Cases. |
| International Contacts (How to Contact NetWitness Support) | https://community.netwitness.com/t5/support/ct-p/support |
| Community | https://community.netwitness.com/t5/netwitness-discussions/bd-p/netwitness-discussions |
| NW Update | https://update.netwitness.com |
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