Getting Help with NetWitness PlatformGetting Help with NetWitness Platform

Self-Help ResourcesSelf-Help Resources

There are several options that provide you with help as you need it for installing and using NetWitness:

See the documentation for all aspects of NetWitness here: https://community.netwitness.com/t5/netwitness-platform/ct-p/netwitness-documentation
Use the Search and Create a Post fields in NetWitness Community portal to find specific information here:https://community.netwitness.com/t5/netwitness-discussions/bd-p/netwitness-discussions
See the NetWitness Knowledge Base: https://community.netwitness.com/t5/netwitness-knowledge-base/tkb-p/netwitness-knowledge-base
See Troubleshooting section in the guides.
See also RSA NetWitness^® Platform Blog Posts.
If you need further assistance, contact NetWitness Support.

If you contact NetWitness Support, you should be at your computer. Be prepared to provide the following information:

The version number of the NetWitness Platform product or application you are using.
The type of hardware you are using.

Use the following contact information if you have any questions or need assistance.

NetWitness Community Portal	https://community.netwitness.com In the main menu, click Support > Case Portal > View My Cases.
International Contacts (How to Contact RSA NetWitness Support)	https://community.netwitness.com/t5/support/ct-p/support
Community	https://community.netwitness.com/t5/netwitness-discussions/bd-p/netwitness-discussions
NW Update	update.netwitness.com
LiveUi	live.netwitness.com