Live Services Configuration Panel
Live Services Configuration Panel introduces the features for setting up your Live account and the CMS server connection.
Live Account consists of two sections, namely RSA Live Status and Download Live Feedback Activity Log. Sign In by entering your Live Account credentials to access the Live Services. To activate your Live account for NetWitness, contact NetWitness Customer Support. When you have confirmation that your Live account has been set up, you can configure the CMS server connection as described in Configure Live Services Settings
The Live Services panel provides the user interface for:
- The Live account
- The Live Content update schedule and preferences for notification of updates
- Participation in Live Feedback
- Sharing Live Content Usage Details
For information on Live Feedback, see Live Feedback Overview
For information on Analyst Behaviors and Data Sharing, see the "NetWitness Feedback and Data Sharing topic in the Live Services Management Guide.
Note: If you are logged into an Analyst UI, you can only view but cannot enable, disable, edit, or configure NetWitness Live.
Workflow
What do you want to do?
| Role | I want to ... | Show me how |
|---|---|---|
| Administrator | Configure Live Account, CMS Server Connection | |
| Administrator | Upload Data to NetWitness for Live Feedback | Upload Data to RSA for Live Feedback |
|
Administrator |
Setup, Verify Live Service Configuration Panel |
Live Services Configuration Panel |
| Administrator | Overview On Live Feedback | Live Feedback Overview |
Related Topics
- Live Feedback Overview
- Configure Live Services Settings
- Live Services Management Guide
Live Services Quick Look
You access this view in the 
| 1 | Displays the Live Services Configuration Panel. |
| 2 | Enter Live Account Credentials with the help of Customer Care. |
| 3 | Provides updates on Live Content. |
| 4 |
Additional Live Services provide Live feedback. |
Note: If you are not signed in with your Live Account credentials, a masked screen is displayed as shown here.
The Live Configuration panel has three sections: Live Account, Live Content, and Additional Live Services.
Live Account Section
In the Live Account section, you must enter the Live credentials. The information needed to set up the user’s Live account consists of the Username, Password, and Live URL for the NetWitness Content Management System. This information is provided by Customer Care.
The following table describes the Live Account section features.
| Feature | Description |
|---|---|
|
Host |
The Live URL for the Content Management System. The default value points to the NetWitness CMS at cms.netwitness.com. |
|
Port |
The communications port for Live to send requests to the Content Management System. The default value for this field is 443, which is the communications port on the Content Management System. |
|
SSL |
Allows the user to communicate via SSL. |
|
Username |
The Live account user name as provided by NetWitness Customer Support. |
|
Password |
The Live account user password as provided by NetWitness Customer Support. |
| Test connection |
Tests if the connection is successful or not. |
| Apply |
Saves and applies the configuration. |
The Live Account section provides an option to download and share the Live Feedback historical data by clicking Live Feedback Activity Log.
For more information about how to download historical data, see Upload Data to RSA for Live Feedback
Live Content Section
You can configure the Live Content Synchronization interval and notification at which NetWitness checks for new updates to Live Content:
Use the Check for New Updates field to change the interval. Select an interval from the drop-down list. The default value for this setting is once a day.
The following table describes the Live Content features.
| Feature | Description |
|---|---|
| Check for new updates |
This setting dictates how often NetWitness checks for new updates to Live Subscriptions and synchronizes subscribed resources and tags:
The default value for this setting is once a day. |
| Next Check | Displays the time and date of the next scheduled Live synchronization based on the configured interval for checking. |
| Email Addresses |
Email addresses specified here receive messages containing a list of subscribed resources that have been updated in the last 24 hours. |
| HTML format |
Specifies the format of email messages.
|
| Check Now |
Instead of waiting for the next scheduled resource cycle, this option forces Live to begin immediate synchronization of the subscribed resources in this instance of NetWitness. Caution: Use this feature with caution because synchronization can cause a parser reload if a Lua Parser or Flex Parser is deployed in the update cycle. This is acceptable once or twice a day, but a number of back-to-back parser reloads can cause packet loss at the Decoder. If this is the initial setup and you haven’t configured Live resource subscriptions, do not Synchronize Now. Wait until you have configured subscriptions. |
| Apply | Applies the changed configuration to the subscription synchronization behavior. The changes become effective immediately. The Next Live synchronization is scheduled for field is updated if the time changed. |
Force Immediate Synchronization
To force immediate synchronization, click Check Now. NetWitness checks for updates in subscribed resources.
Instead of waiting for the next scheduled resource cycle, this option forces Live to begin immediate synchronization of the subscribed resources in this instance of NetWitness. One use for this is to see the immediate impact of a configuration change. For example, a new service has been added, or new resources have been toggled for automatic deployment. The scheduled synchronization could take place hours later if Live Services is set to synchronize a few times a day.
Caution: Synchronization can cause a parser reload if a Flex Parser is deployed in the update cycle. This is acceptable once or twice a day, but a number of back-to-back parser reloads can cause packet loss at the Decoder. If this is the initial setup and you haven’t configured Live resource subscriptions, do not Synchronize Now. Wait until you have configured subscriptions.
Additional Live ServicesAdditional Live Services
Note: Click on Learn more to know more about the data NetWitness is collecting. For more information, see Live Feedback Overview
The following tables describes the Additional Live Services features.
| Feature | Description |
|---|---|
| Live Feedback |
Lists the types of data NetWitness is collecting:
|
| Additional Feedback Insights | Enables NetWitness to send anonymous, technical data about the content usage metrics to NetWitness. This option is enabled by default. |
About Live Feedback Participation
Once you sign up for a Live account, Live Feedback automatically collects relevant information for further improvement and anonymously sends it to RSA. The shared data is protected in accordance with the applicable license agreement. For information on Live Feedback, see Live Feedback Overview. For information, see Configure Live Services Settings
If needed, you can manually download historical usage data and share it with RSA. For information on how to download historical usage data and share it with RSA, see Upload Data to RSA for Live Feedback.
