NetWitness Feedback and Data Sharing

The Live Feedback Activity Log enables you to download the usage data required for Live Feedback. After you download the Live Feedback data, you can then upload it to share with NetWitness.

The settings for these features are available in netwitness_adminicon_25x22.png (Admin) > System > Live Services view,

in the Additional Live Services section.

Additional Live Services

Participation in the Additional Live Services is configured in the netwitness_adminicon_25x22.png (Admin) > System > Live Services view.

Live Feedback

Note: For NetWitness 11.4.1 and later, this section in the UI has been removed. As of 11.4.1, NetWitness has created the Customer Experience Improvement Program. For details, see "Configure the Customer Experience Improvement Program" in the NetWitness System Configuration Guide.

Live Feedback is intended to help improve NetWitness.


Once you set up and configure a Live account, usage data is automatically shared with NetWitness and is protected in accordance with the applicable license agreement. All such data shall be anonymized and shall not have any Personally Identifiable Information.

Before data is sent to NetWitness, all Personally Identifiable Information is removed. Thus, only anonymous usage data gets transferred to NetWitness.

For more information, see the "Live Feedback Overview" topic in the System Configuration Guide.

File Reputation

File Reputation service provides instant access to the latest signatures using the RSA Live feed so data is more relevant, with fewer false positives. With this service, users always have reliable data about the reputation of files in their NetWitness Endpoint system. In addition to the whitelisting service, it provides blacklisting information as well.