A new issue has been discovered where some devices appear to lose connectivity to the NetWitness UI. It may appear that some core services are offline after the upgrade to 12.4.0.0. This issue is intermittent and is not visible after all upgrades. If the problem occurs, it can be seen on the Health & Wellness page.
The same issue appears if you newly install NetWitness Platform 12.4.0.0
A fix for this issue is now available. Please see the following knowledge base article for the file and installation instructions.
12.4 - Hotfix for Intermittent Service Communication Issues - SafeLogic SSL patch
https://community.netwitness.com/t5/netwitness-knowledge-base/12-4-hotfix-for-intermittent-service-communication-issues/ta-p/713378
If you experience any issues or have questions regarding the hot fix, please contact NetWitness Support for assistance.
All users on 12.4.0.0 must apply the hotfix or upgrade to 12.4.1.0 once available.
