Payment, Cancellation & Refund Policy

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Payment

Credit Card 

• RSAU currently accepts a variety of Payment Options (VISA, MasterCard, American Express, etc.)
• A confirmation will be generated once your credit card has been processed. This can take up to two business days.

Training Credits

• If you are registering for training with Training Credits, select the Training Credit payment option to proceed with your registration. If Training Credits is not listed as a payment option, please Contact Us providing your Purchase/Sales Order Number (if available), along with the class (date & location) you would like to attend
• If you are looking to purchase Training Credits, you will need to work with your account manager to obtain a quote for a Purchase Order.
• If you are not sure who your account manager is, please Contact Us for assistance.

On-Demand Subscriptions

• Access a variety of On-Demand training at a discounted price with an On-Demand Subscription.
• Subscription is valid for 1 year after activation (subscriptions expires 1 year from initial purchase date). 
• Click here for additional Subscription information.

Cancellation

Cancellation by Customer

• Changes to a course order will only be accepted in writing.
• If for any reason you wish to reschedule a training course your request must be received at least ten (10) business days prior to the start date for the scheduled training course for which you registered.
• Full tuition will be charged for rescheduling requests received less than ten (10) business days prior to the start date for the scheduled training course.
• The same rules apply to any virtually delivered training courses as well.
• Please note that once activated, any On-Demand training courses may not be substituted for another course, as it will be viewed as delivered and consumed.

You can check our full cancellation policy here

Cancellation by RSAU:

• RSAU reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances.
• RSAU will notify you via email at least 10 business days prior to the course start date in the event a scheduled classes is cancelled.
• Once notified, you may reschedule or receive a full credit. 
• RSAU shall not be liable for non-refundable travel arrangements if a course is rescheduled/cancelled.

Refund

1. Self-Paced Classes:
   • No refund / Late charge of 100.00% will be applied if dropped after purchase. (Applicable on all payment methods used to purchase Self-paced).
2. Instructor Led and Virtual Classes:
   1. Payment Made By Credit Card:
      • 15+ days you will get full refund & option to drop for self if registered using credit card.
      • No refund 14 days prior to class start. Late charge of 100.00% will be applied.
   2. Payment Made By Training Credit:
      • 15+ days you will get full refund, No option to drop for self.
      • Please contact us and our teams will be more than glad to support.
      • No refund 14 days prior to class start. Late charge of 100.00% will be applied.
3. Subscription:
   • A full refund (self-service) within (1) day of your purchase. Subscription can’t be cancelled after (1) day.
   • A Subscription transfer can only be done, please refer to Transferring a Subscription policy.