Is it possible, and how, to define reports (or other means) on average
and per-Analyst KPIs (i.e., Time To Assign, Time to Close) and SLA for
Incidents created in NetWitness Respond?
John Snider - I have just deployed you solution on the environment and
it works as a charm. Many thanks!Are you considering updating the docs
to reflect the newest changes (e.g.,-c and -u options)?
Brian Thompson, According to Customer Support - yes.Case ID is:
01639521; Engineering Ticket ID is: ASOC-103163.Should be resolved in
future release, although ETA is unknown.
Confirmed by Engineering through Customer Support - no SNMP monitoring
for ESA, MIB file lacks definitions of "nwLogCollector / OBJECT
IDENTIFIER ::= {nwProducts 13} " OID branch (however service itself is
providing the data). Maybe it will be added ...
