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Download files and creating support case

BranislavBurgi
BranislavBurgi Contributor
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‎2021-05-11 08:01 AM
Status: New

Hi, I have a problem to download IGL installation files, after clicking on download link on the left side menu, it finishes with error

Access Denied
You do not have sufficient privileges for this resource or its parent to perform this action.

 

few months ago there were files for version 7.2. available, now, only this error message. My primary task now was to download files for IGL 7.5 files.

After this problem I tried to create new support case, to ask about my problem, I met another one,

there is no accessible way how to do it, I followed guid on page https://community.rsa.com/t5/support-information/how-to-contact-rsa-support/ta-p/563897 - How to contact RSA support, and consequently found another link to create new support case, but both finished with error 

Access not permitted

The page you are trying to access was not found. Please check your URL for typos and try again.

 How or where I can find answers to my questions?

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Viktor
Viktor Beginner
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‎2021-06-30 11:45 AM
‎2021-06-30 11:45 AM

Same issue here.

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