2016-08-30 03:52 AM
Hallo RSA, a colleague of mine is able to login but not able to open cases. I can open cases. What do I need to do?
Regards
Roger
2016-08-30 01:18 PM
Hi Roger,
If you could please Contact RSA Customer Support and provide the user's name, email address, and the error message that they're seeing when they attempt to open a case (either by clicking on the My RSA option in the main navigation menu or the Create a Case button on the RSA Customer Support" data-type="space page), then the Support Team will be able to assist you and him in resolving the issue.
Thanks,
Jeff
2016-08-30 04:17 PM
Hi Jeff
I have already. I don’t think it is a technical problem but a permission issue.
Regards
Roger