Access Denied to Case Portal

[jlim23]

Hello,  I'm attempting to open a new case, but I get this message:

My colleague is able to proceed without any issues.

I also tried opening the Case Portal itself and got this:

I registered using our RSA SecurID serial number.

Can someone review my account and help resolve the issue, please?

[rsalinkadmin]

Hi @jlim23,

Sorry for the inconvenience. We would like to know for which product you are looking to create a case so that we can be more streamlined while solving this issue.

Thanks!

[jlim23]

RSA SecurID Access

[rsalinkadmin]

Thanks for letting that know. Would you mind accessing the case portal now?

[jlim23 · Accepted solution]

Looks good!  Thank you!  Much appreciated!

[venkat5]

@rsalinkadmin: I am also facing the same issue. can someone help?

[rsalinkadmin]

Hi @venkat5,

Thanks for letting us know. You should have access to case portal. Meanwhile would you mind telling us for which product you would want to raise the case for so that we could provide sufficient access. Thanks!

[venkat5]

thank you @rsalinkadmin.

I'm trying to open a case for RSA Identity Governance & Lifecycle - Unauthorized Change Detection Rule.

[rsalinkadmin]

Hi @venkat5,

Thanks for letting us know. Would you mind trying it now?

[venkat5 · Accepted solution]

Hi @rsalinkadmin,

I am able to open a case. Thank you.