2021-08-12 05:38 PM - edited 2021-08-12 10:39 PM
2021-08-13 04:34 AM
2021-08-13 04:23 PM
Customer Robert Campbell called me.
Informed Robert Campbell that I need any UID from him.
Robert Campbell Informed me that he is going to contact his IT department to get this Info.
Informed the customer that he needs to register again on RSA Link using any UID to grant him access to be able to download the versions.
2021-08-23 05:12 AM
2021-09-03 03:18 AM
2021-09-07 07:22 AM
2021-11-29 05:58 AM
Thanks, it work!
2021-12-15 12:45 AM
2023-05-24 04:01 AM
Hi @Cymulate,
Thanks for connecting with us. As I see that your entitlements are expired so you would want to naviagte to https://rsasecurity.my.salesforce-sites.com/contactrsa/ and request over there for it.
2021-08-13 04:34 AM
Hi @rc3,
Could you please try to access it now? Thanks!
2021-08-13 10:39 AM - edited 2021-08-13 10:39 AM
I cannot access the full product download @admin_vermam4
2021-08-13 01:07 PM
Hi @rc3 ,
I'm going to ask support to step in and help out, as there are a number of reasons that could be happening and they have the ability to walk you through those. I'll have them comment here in thread, and additionally they may spin up an email thread with you, so be sure to look for that as well.
Thanks!
Brayden
2021-08-13 04:07 PM - edited 2021-08-13 04:08 PM
I have tried to call you now on your phone number 2058340504 in order to assist you but you did not answered,
Please let me know a reachable phone number to call you again, I am available for the next 2 hours.
Thank you.
Mayar, RSA Customer Support.
2021-08-13 04:23 PM
Customer Robert Campbell called me.
Informed Robert Campbell that I need any UID from him.
Robert Campbell Informed me that he is going to contact his IT department to get this Info.
Informed the customer that he needs to register again on RSA Link using any UID to grant him access to be able to download the versions.
2021-08-23 04:55 AM
I'm unable to access downloads, can the support help with this?
It just says:
You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue.
2021-08-23 05:12 AM
2021-09-02 04:17 AM
Hello Support
Can you help me, please? - I'm unable to access https://community.rsa.com/t5/securid-authentication-manager/tkb-p/authentication-manager-downloads .
Instead I get the following message:
You do not have sufficient privileges for this resource or its parent to perform this action. Click your browser's Back button to continue.
2021-09-02 03:14 PM
I do not access for a needed patch for the replica / secondary. https://community.rsa.com/t5/securid-authentication-manager/rsa-authentication-manager-8-3-patch-6-update-download/ta-p/558903
I get access denied.