Agent Download - Access Denied

[lveirman]

Hello,

I'm not able to download any agents to complete my SecurID implementation: each time I'm trying to do so, I'm bounced out with the following error:

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

It seems to be a permission related issue. Could someone fix-it ?

Thanks.

[YasmineDowidar]

Hi @lveirman ,

Sorry for the inconvenience! We are looking into this issue and will get back to you ASAP.

Thanks for your patience!

Kind regards,
Yasmine

[YasmineDowidar]

Hi @lveirman ,

It looks like your email is not associated with any account of active entitlement, that is why you cannot access the downloads. Please re-register to RSA Link and ensure that you check the I am an RSA Customer/Partner box where you will be required to enter a Serial Number, License Key, Site ID, or Contract Number for one of your products which is required for Case Management and Restricted Contact access. 

For more information, please refer to this document How to register for an RSA Link account. Should you have any questions, please let us know.

Thanks!

Yasmine

[lveirman]

Hi @YasmineDowidar ,

I do have proceed with your recommendation :

• By re-registering my existing account (loic.veirman@m***c.fr)
• By registering a new account (rsa@m***c.fr)

In both case, I'm still facing the "deny access" - I can confirm that I have tilted 'i'm a customer' and in both case used my licence number.

Please, advise. Thanks!

Loic.

[lveirman · Accepted solution]

Hello,

I finally give a call to the support: the problem is fixed.