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Users are unable to open Netwitness Support Cases via email. Please open support cases via portal or by phone

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Showing topics with label Access and Permissions. Show all topics

Forum Posts

Create a Document

Resolved! Access Denied to Service Notifications

I am unable to access the link to Service Notifications for Archer. I receive an Access Denied error.

2022-01-20
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Posted in Community Support Forum
bkirby by bkirby • New Contributor
  • 198 Views
  • 2 replies
  • 0 likes

Unable to open a support case

Hi,we can't create a support request. We've got the following error :Access not permitted The page you are trying to access is temporarily unavailable. We apologize for the inconvenience.Regards.

2022-01-05
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Posted in Community Support Forum
Freslk by Freslk • New Contributor
  • 148 Views
  • 1 replies
  • 0 likes

Resolved! Unable to open a new case

I wasn't able to open a new case. The page shows "The page you are trying to access is temporarily unavailable. We apologize for the inconvenience."Seems like my account needs elevated permissions as well since I'm unable to access certain resources ...

2022-01-04
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Posted in Community Support Forum
JosephGe by JosephGe • New Contributor
  • 200 Views
  • 1 replies
  • 0 likes

Resolved! Access not permitted ||| Cannot Open a Case

Each time i log into my portal to try and open a case, i get the error access not permitted. below screenshot shows what i am going through. regards

Screenshot 2021-12-07 at 12.56.49.png
2021-12-07
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Posted in Community Support Forum
AyoolaOgunlade by AyoolaOgunlade • Contributor
  • 241 Views
  • 4 replies
  • 0 likes

Cannot log case

HI Admin,I don't have the permission and right to log case. have a the serial number for the RSA product but I can't register it. can Help ?

Tommy_Ng_0-1637053320813.png
2021-11-16
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Posted in Community Support Forum
Tommy_Ng by Tommy_Ng • New Contributor
  • 270 Views
  • 3 replies
  • 0 likes
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