Cannot log case

[Tommy_Ng]

HI Admin,

I don't have the permission and right to log case. have a the serial number for the RSA product but I can't register it. can Help ?  

[Admin_Dharani]

Hello @Tommy_Ng ,

Sorry for the inconvenience caused, can you please check and let us know if you still have the issue?

Thank you.

[Tommy_Ng]

I have tried still having issue. It mentioned that I don't a valid account. How to link the account to my login. I have a valid licenses and serial number.

[Admin_Dharani]

@Tommy_Ng please contact Support@rsa.com for this issue.

Thank you.