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Users are unable to open Netwitness Support Cases via email. Please open support cases via portal or by phone

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Showing topics with label Case Portal. Show all topics

Forum Posts

Create a Document

Unable to access 'Manage My Team" via Support > Case Portal

From the top of the page, if I navigate from 'Support' > 'Case Portal' > 'Manage My Team', I get an error message: If I'm in Case Portal itself and try to Manage My Team, it is greyed-out: Is there a new location where I can manage my team members? T...

jlim23_0-1642621026554.png jlim23_1-1642621171272.png
2022-01-19
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Posted in Community Support Forum
jlim23 by jlim23 • Contributor
  • 278 Views
  • 3 replies
  • 0 likes

Unable to create support ticket

Hi,May I know who do I request for the access to create a support ticket?Below is the error from the system:You do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back button to continue.Plea...

2022-01-10
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Posted in Community Support Forum
CJIAHU1 by CJIAHU1 • New Contributor
  • 382 Views
  • 8 replies
  • 0 likes

Unable to open a support case

Hi,we can't create a support request. We've got the following error :Access not permitted The page you are trying to access is temporarily unavailable. We apologize for the inconvenience.Regards.

2022-01-05
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Posted in Community Support Forum
Freslk by Freslk • New Contributor
  • 148 Views
  • 1 replies
  • 0 likes

Resolved! Unable to open a new case

I wasn't able to open a new case. The page shows "The page you are trying to access is temporarily unavailable. We apologize for the inconvenience."Seems like my account needs elevated permissions as well since I'm unable to access certain resources ...

2022-01-04
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Posted in Community Support Forum
JosephGe by JosephGe • New Contributor
  • 200 Views
  • 1 replies
  • 0 likes

Unable to open a case

I am currently unable to open a case. This page is temporarily unavailable. we apologize for the inconvenience. Is there an ETA on this? I could really use some assistance.

2021-12-27
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Posted in Community Support Forum
ryanshedd by ryanshedd • New Contributor
  • 214 Views
  • 3 replies
  • 0 likes
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