NetWitness Community

Anonymous · ‎2016-08-29

Every time I select create a case I receive an error like: single sign-on error, what can I do ?

Thank You

Roberto

jeffshurtliff · ‎2016-08-29

It appears that your account was out of sync between RSA Link and My RSA (aka Case Management), but this has now been resolved. Will you please try to click on the "Create a Case" button or on the "My RSA" button in the main menu bar and let me know if you are able to access it successfully?

Thanks,

Jeff

View solution in original post

jeffshurtliff · ‎2016-08-29

Hi Roberto,

I apologize for the inconvenience. I have created the internal ticket RSALINK-855 for your issue and am actively investigating it. I will let you know as soon as I have any updates.

Thanks,

Jeff

jeffshurtliff · ‎2016-08-29

Hi Roberto‌,

It appears that your account was out of sync between RSA Link and My RSA (aka Case Management), but this has now been resolved. Will you please try to click on the "Create a Case" button or on the "My RSA" button in the main menu bar and let me know if you are able to access it successfully?

Thanks,

Jeff

jeffshurtliff · ‎2016-08-30

Hi Roberto,

Thanks for confirming via email that the issue has been resolved.

If you experience any further issues, please feel free to https://community.rsa.com/docs/DOC-1294?sr=search&searchId=6edda603-32bb-4173-a7c7-3d4f34c989b8&searchIndex=1‌ and we'll be happy to assist.

Thanks,

Jeff

Anonymous · ‎2016-08-30

Jeff,

I am experiencing a similar issue. Are you able to assist?

jeffshurtliff · ‎2016-09-01

Hi Justin,

I apologize for the delay in getting back to you. This issue is now addressed in the Common Authentication Issues with RSA Link document. If you could please contact RSA Customer Support at support@rsa.com they will be able to resolve your issue.

Thanks,
Jeff