Looking to see if I can be authorized to download Authentication Manager

[RichardLabarge]

Hello all,

I am a NYS information technology employee and am looking to upgrade all of the software we use on a daily basis as most of the stuff we run is ten years old. I've run in to a snag with getting the most recent version of RSA Authentication Manager as it says I don't have permission to download it, and I'm sure I don't.

We do currently use the software, although it's version 6.2. I wanted to see how I went about checking to see if my license would allow me to download the newest version and, if so, how I register.

Thanks,

Rich

[EricaChalfin · Accepted solution]

Richard Labarge‌,

When trying to download software from RSA Link, the following message may appear:

Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.

The reason you will see this message is if the software does not recognize you as an RSA customer or partner.  This can happen when registering for RSA Link, if the option for I am a customer or partner was not selected.

The fix for the error is simple, simply re-register for RSA Link using the same email address and place a check in the box this time.  You will be prompted to provide a serial number, site ID, or contract number to complete the registration process.

Regards,
Erica