Salesforce error opening support case

[NielsKlein]

Hello,

when browsing to "my Cases" (https://community.rsa.com/cases) I receive the following error: 

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

This was working previously, and when checking the RSA Link (RSA Security Inc. Registration Portal ) it shows that my email already was registered (Our records show that this email is already registered for RSA Link)

Can you advice what to do?

[EricaChalfin]

Ganong Tareg‌,

Thank you for letting us know that you are seeing an SSO issue when trying to access RSA Link case management. I opened a ticket with our internal IT department to address it.  Our tracking number is RSALINK-10609.

What happens when you try to place a support call?  What number are you dialing?

Regards,

Erica

[EricaChalfin]

Bill Kwok‌,

Thank you for letting us know that you are seeing an SSO issue when trying to access RSA Link case management. I opened a ticket with our internal IT department to address it.  Our tracking number is RSALINK-10609.

Regards,

Erica

[EricaChalfin]

Bill Kwok‌,

The SSO issue we had yesterday seems to be resolved.  Can you please try accessing Case Management and let me know if you have issues.

Regards,

Erica

[EricaChalfin]

Ganong Tareg‌,

The SSO issue we had yesterday seems to be resolved.  Can you please try accessing Case Management and let me know if you have issues.

Regards,

Erica

[BillKwok]

Hi Erica,

I just attempted to check the status of my maintenance contract and it came up with the ‘Single Sign On’ error again.

[SebastianMondac]

I try but the issue still persist

[AndrewJCaines]

I just signed up and have a substantially similar issue, which is 100% reproducible.

1. Click My Cases
2. New tab opens and after several redirections get to Log On
3. Enter email address in User ID:
4. Click OK
5. Enter password in Password:
6. Click Log On
7. Enter email address in User ID: again
8. Click OK again
9. Enter password in Password: again
10. Click Log On again
11. Redirected to page announcing Authentication Succeeded.
12. Redirected to page with error,

Single Sign-On Error
We can't log you in because of an issue with single sign-on.

Contact your Salesforce admin for help.