Unable to create support case, access not permitted error

[ChrisOccarS]

I'm unable to open a new case in case portal, it says "You do not have sufficient privileges for this resource or its parent to perform this action.".

[admin_vermam4]

Hi @ChrisOccarS,

Sorry for the inconvenience. Could you please try now. Also, let us know for which product you would like to open the case so that we can provide access for that as well. 

Thanks!

[ChrisOccarS]

Thanks @admin_vermam4  for your reply, the product is RSA SecurID Tokens / RSA Security Console.

[admin_vermam4 · Accepted solution]

Hi @ChrisOccarS,

Would you mind giving it a try now? It should work.

Thanks!

[ChrisOccarS]

Thank you, it works now.