Unable to open a new case

[asutradha]

Hi, I have been trying to open a case portal and it keeps giving me "The page you are trying to access is temporarily unavailable. We apologize for the inconvenience."

Please help.

[admin_vermam4]

Hi @Cocid-CFA-2021,

Sorry for the inconvenience. Would you please try now.

It should work. Thanks!

[nfister]

I am running into this same issue.  Please assist

[mslowikowski]

Hello,

The same issue here, can you assist to resolve this issue ?

[admin_vermam4 · Accepted solution]

Hi @nfister and @mslowikowski,

Thanks for reaching out to us. You should be able to access the case portal. However if you see the message: "Unable to identify any company accounts that are associated with the user", then please contact RSA Support via the RSA Link Contact Form (community.rsa.com/contact) and reference this article so that your account can be properly synchronized.

[cve]

Hi @admin_vermam4 

Unfortunately, I'm also not permitted to access the case portal.

Appreciate the help in advance.

Kind regards,
CVE 

[admin_vermam4]

Hi @cve,

Thanks for reaching out to us. You should be able to access the case portal. However if you see the message: "Unable to identify any company accounts that are associated with the user", then please contact RSA Support via the RSA Link Contact Form (community.rsa.com/contact) and reference this article so that your account can be properly synchronized.

[Savaslv]

Hello,

Me and my colleague @rusneaex  are facing the same issue, can you please check ?

Thank you.

[admin_vermam4]

Hi @Savaslv, @rusneaex,

Thanks for reaching out to us. You should be able to access the case portal. However if you see the message: "Unable to identify any company accounts that are associated with the user", then please contact RSA Support via the RSA Link Contact Form (community.rsa.com/contact) and reference this article so that your account can be properly synchronized.