Unable to open a new case

[Gowthami]

I am unable to open a new case. 

The page you are trying to access is temporarily unavailable. We apologize for the inconvenience.

Can someone fix this for me ?

[admin_vermam4]

Hi @Gowthami,

Sorry for the inconvenience. Could you please let us know the URL of the page you are trying to access? 

Thanks!

[Gowthami]

Hi @admin_vermam4 ,

One of my user is facing an issue with RSA token access from his mobile device. I have attached the error mail 

[Gowthami]

I would like to raise a case but i'm getting portal error saying that Access not permitted. Below is the link

https://community.rsa.com/t5/custom/page/page-id/error?error=403&referer=choose-support-case-type

[admin_vermam4 · Accepted solution]

Hi @Gowthami,

For the issue related to access token, please connect with RSA Support (support@rsa.com) and they should be able to help you out. Thanks!

[Gowthami]

@admin_vermam4 , Thanks, But i'm unable to open a new case. could you please help me out on that.

The error message is Access not permitted

https://community.rsa.com/t5/custom/page/page-id/error?error=403&referer=choose-support-case-type

[admin_vermam4 · Accepted solution]

Hi @Gowthami,

Regret the inconvenience. You should be able to access the case portal now. If you can navigate to Support -> Case Portal from menu bar, you will get this URL: https://community.rsa.com/t5/crmsupport/page or else you can navigate to Open a New Case etc.

Moreover, if you find an error like: 

Unable to identify any company accounts that are associated with the user.

then please contact RSA Support via the RSA Link Contact Form (community.rsa.com/contact) and reference this article so that your account can be properly synchronized.

Let us know if you face any issue.

Thanks!

[Sjohnson]

Hello,

I have a client with the same issue currently, is there a support email they can use in the mean time?

Thank you,

Stephanie Johnson